Our Return Policy

We hope you love our honey and honey products


We take great care in preparing African Bronze Honey products. They are inspected before being shipped from Africa, on delivery in Canada and before being shipped to you.

If you purchased an African Bronze Honey product from our online store and your product was damaged, opened, or contaminated when it arrived, we want to make sure you get the quality product you expected. We also want to make sure that future purchasers don't encounter the same issue, so we'll need to know the details of what's wrong with your product.

Tell us about your purchase and why you need to exchange it:

  • Who you purchased from
  • Date purchased
  • Quantity purchased
  • Reason you wish to exchange (i.e. product seal broken, container damaged, etc.)
  • A photo of the product will help us understand what happened.

Tell us who you are and how to get in touch with you:

  • Your name
  • Email address
  • Phone number
  • Physical address

We'll try to resolve your issue as soon as possible. You can expect to hear back from us within 48 hours of receiving your complaint.

Purchases From Retail Stores Or Other Online Resellers

If you purchased an African Bronze Honey product from a retail store or another online retailer and your product was damaged, opened, or contaminated, please contact the store where you purchased our product. If you have problems getting a resolution to your concern, please let us know. We also want to make sure that future purchasers don't encounter the same issue, so we'll need to know the details of what's wrong with your product.

  • USDA Organic certified honey
  • Fair trade federation member
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